Team8

Team8 ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our workforce scheduling and communication platform.

Information We Collect

Account Information: When you create an account, we collect your name, email address, company name, and password (stored securely using industry-standard encryption).

Team Member Information: When you add team members, we collect their names, phone numbers, hourly rates, preferred language, and preferred payment methods. This information is provided by you, the account holder, based on your existing employment relationship with these individuals.

Job and Schedule Data: We collect information about jobs you create, including job names, locations, dates, times, and crew assignments.

Communication Data: We store SMS messages sent through our platform, including message content, timestamps, delivery status, and recipient information.

Time and Location Data: When team members clock in or out, we may collect timestamp data and, with their consent, GPS location data to verify job site presence.

Payment Records: We store records of payments you make to team members, including amounts, dates, and payment methods. We do not process payments directly or store financial account details.

Usage Data: We automatically collect information about how you interact with our platform, including IP addresses, browser type, pages visited, and feature usage.

How We Use Your Information

To provide, maintain, and improve our scheduling and communication services
To send SMS notifications to team members on your behalf regarding job schedules, clock-in reminders, and related communications
To process and track timesheets and payment records
To communicate with you about your account, updates, and support requests
To detect, prevent, and address technical issues and security threats
To comply with legal obligations and enforce our terms of service

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

Service Providers: We use third-party service providers (Twilio for SMS delivery, Stripe for payment processing, Vercel for hosting) who assist in operating our platform. These providers are contractually obligated to protect your information.
Legal Requirements: We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred to the acquiring entity.

Data Security

We implement industry-standard security measures including:

Encryption of data in transit (TLS/SSL) and at rest
Secure password hashing using bcrypt
Regular security assessments and monitoring
Access controls limiting employee access to user data
Secure hosting on enterprise-grade cloud infrastructure

Your Rights

You have the right to:

Access, update, or delete your personal information
Export your data in a portable format
Opt out of non-essential communications
Request information about how your data is processed
Lodge a complaint with a data protection authority

SMS & Messaging

For details on how we handle SMS messaging, consent, opt-out procedures, and message data, please see our dedicated SMS & Messaging Policy.

California Residents (CCPA)

We do not sell personal information to third parties. California residents have additional rights under the CCPA. See our full CCPA Notice for details.

Data Retention

We retain personal data for the duration of your account plus 30 days. SMS message logs are retained for 2 years per regulatory requirements. Timesheet and payment records are retained for 7 years per tax and employment law. See our full Data Retention Policy.

Contact Us

For privacy-related questions or requests:

Privacy Inquiries: privacy@team8.co
General Support: support@team8.co