Legal & Policies

TEAM8 ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our workforce scheduling and communication platform.

Information We Collect

Account Information: When you create an account, we collect your name, email address, company name, and password (stored securely using industry-standard encryption).

Team Member Information: When you add team members, we collect their names, phone numbers, hourly rates, preferred language, and preferred payment methods. This information is provided by you, the account holder, based on your existing employment relationship with these individuals.

Job and Schedule Data: We collect information about jobs you create, including job names, locations, dates, times, and crew assignments.

Communication Data: We store SMS messages sent through our platform, including message content, timestamps, delivery status, and recipient information.

Time and Location Data: When team members clock in or out, we may collect timestamp data and, with their consent, GPS location data to verify job site presence.

Payment Records: We store records of payments you make to team members, including amounts, dates, and payment methods. We do not process payments directly or store financial account details.

Usage Data: We automatically collect information about how you interact with our platform, including IP addresses, browser type, pages visited, and feature usage.

How We Use Your Information

• To provide, maintain, and improve our scheduling and communication services
• To send SMS notifications to team members on your behalf regarding job schedules, clock-in reminders, and related communications
• To process and track timesheets and payment records
• To communicate with you about your account, updates, and support requests
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our terms of service

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service Providers: We use third-party service providers for SMS delivery, payment processing, and hosting who assist in operating our platform. These providers are contractually obligated to protect your information.
• Legal Requirements: We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred to the acquiring entity.

Data Security

We implement industry-standard security measures including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure password hashing using bcrypt
• Regular security assessments and monitoring
• Access controls limiting employee access to user data
• Secure hosting on enterprise-grade cloud infrastructure

Your Rights

You have the right to:

• Access, update, or delete your personal information
• Export your data in a portable format
• Opt out of non-essential communications
• Request information about how your data is processed
• Lodge a complaint with a data protection authority

By accessing or using TEAM8, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our services.

Account Responsibilities

• You must be at least 18 years old to create an account
• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities that occur under your account
• You must provide accurate, current, and complete information
• You must notify us immediately of any unauthorized access to your account

Permitted Use

TEAM8 is designed for legitimate business purposes including:

• Scheduling employees, contractors, or team members for work assignments
• Sending job-related notifications via SMS to individuals with whom you have an existing business relationship
• Tracking work hours and managing timesheets
• Recording and organizing payment information

Prohibited Activities

You agree NOT to use TEAM8 to:

• Send unsolicited messages, spam, or marketing communications
• Contact individuals who have not consented to receive messages from you
• Transmit illegal, harmful, threatening, abusive, or harassing content
• Violate any applicable laws, regulations, or third-party rights
• Impersonate any person or entity
• Interfere with or disrupt the platform's operation
• Attempt to gain unauthorized access to any systems or data
• Use the platform for any purpose other than workforce management

SMS Messaging Terms

By using our SMS features, you acknowledge and agree that:

• You have an existing business relationship with all individuals you message
• You have obtained appropriate consent to contact these individuals
• You will only send messages related to job scheduling, work assignments, and employment matters
• You will honor all opt-out requests immediately
• You are responsible for compliance with all applicable messaging laws and regulations

Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. We reserve the right to modify, suspend, or discontinue any aspect of the service at any time.

Limitation of Liability

To the maximum extent permitted by law, TEAM8 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the service.

Termination

We reserve the right to suspend or terminate your account at any time for violation of these terms or for any other reason at our sole discretion. Upon termination, your right to use the service ceases immediately.

TEAM8 provides SMS messaging capabilities to facilitate communication between employers and their team members. This policy outlines our commitment to responsible messaging practices and compliance with telecommunications regulations including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and carrier guidelines.

Consent Requirements

Existing Business Relationship: TEAM8 is designed exclusively for communication between employers/managers and their employees, contractors, or team members. By adding a team member to TEAM8, you confirm that:

• You have an existing employment or contractor relationship with this individual
• The individual has provided you with their phone number for work-related communications
• You have a legitimate business purpose for contacting them
• The communications are related to their employment or work assignments

Message Types

TEAM8 sends the following types of messages:

• Job Notifications: Alerts about new job assignments, including job details, location, date, time, and pay rate
• Confirmation Requests: Requests for team members to confirm or decline job assignments
• Clock-In Reminders: Links and reminders for team members to clock in at job sites
• Schedule Changes: Updates about changes to scheduled jobs
• Payment Notifications: Confirmations when payments have been recorded

Message Frequency

Message frequency varies based on job scheduling activity. Team members typically receive messages only when:

• They are assigned to a new job
• A scheduled job is approaching (clock-in reminder)
• There are changes to their scheduled jobs
• A payment has been recorded for them

We do not send marketing messages, promotional content, or communications unrelated to work assignments.

Opt-Out Process

Team members can opt out of receiving SMS messages at any time by:

• Replying STOP to any message
• Replying UNSUBSCRIBE, CANCEL, END, or QUIT
• Contacting their employer directly
• Emailing support@team8.co

Opt-out requests are processed immediately and permanently. Once opted out, a team member will not receive any further SMS messages from TEAM8 unless they explicitly opt back in.

Message Content Standards

All messages sent through TEAM8 must:

• Be truthful and not misleading
• Relate directly to job assignments or employment matters
• Not contain inappropriate, offensive, or illegal content
• Identify the sender (employer/business name)
• Include opt-out instructions

Carrier Compliance

TEAM8 operates in compliance with carrier requirements and industry best practices:

• We are registered for A2P (Application-to-Person) messaging
• We maintain compliance with 10DLC (10-digit long code) regulations
• We implement throughput limits to prevent carrier filtering
• We monitor delivery rates and address any carrier concerns promptly

Data Protection

Phone numbers and message content are:

• Stored securely with encryption at rest
• Transmitted over encrypted connections (TLS)
• Never sold or shared with third parties for marketing purposes
• Only accessible to the account holder and authorized team members
• Retained according to our Data Retention Policy

Costs

Standard message and data rates may apply based on the recipient's mobile carrier and plan. TEAM8 is not responsible for any charges incurred by message recipients.

This Acceptable Use Policy governs your use of TEAM8's services. Violation of this policy may result in suspension or termination of your account.

Acceptable Uses

• Managing work schedules for employees, contractors, or team members
• Sending job-related notifications to individuals in your workforce
• Tracking time and attendance for payroll purposes
• Recording and organizing payment information
• Communicating about work assignments, schedule changes, and job details

Prohibited Uses

You may NOT use TEAM8 to:

• Send spam or unsolicited messages to individuals who have not agreed to receive communications from you
• Conduct marketing campaigns or send promotional content
• Harvest phone numbers or contact information
• Send messages to purchased lists or contacts obtained from third parties
• Transmit malicious content including malware, phishing attempts, or fraudulent schemes
• Harass, threaten, or abuse any individual
• Discriminate based on race, gender, religion, national origin, disability, or other protected characteristics
• Violate any laws including employment laws, privacy regulations, or telecommunications rules
• Impersonate others or misrepresent your identity or affiliation
• Interfere with the platform's operation or other users' access
• Reverse engineer or attempt to extract source code from the platform
• Resell or redistribute the service without authorization
• Use automated systems to send messages without human oversight

Content Standards

All content transmitted through TEAM8 must:

• Be accurate and not misleading
• Comply with all applicable laws and regulations
• Respect the rights and dignity of recipients
• Be appropriate for a professional work environment

Enforcement

We reserve the right to:

• Monitor usage patterns for compliance with this policy
• Investigate reported violations
• Suspend or terminate accounts that violate this policy
• Report illegal activities to appropriate authorities
• Cooperate with law enforcement investigations

TEAM8 maintains a strict zero-tolerance policy against spam and unsolicited communications. This policy ensures compliance with the CAN-SPAM Act, TCPA, and carrier anti-spam requirements.

Definition of Spam

For the purposes of this policy, "spam" includes:

• Unsolicited bulk messages sent to multiple recipients
• Messages sent to individuals without prior consent or business relationship
• Marketing or promotional messages unrelated to employment
• Messages that disguise or misrepresent their origin or purpose
• Repeated messages after a recipient has opted out

Our Commitments

• No purchased lists: We prohibit the use of purchased, rented, or third-party contact lists
• Relationship-based messaging: All messages must be sent to individuals with whom the sender has an existing business relationship
• Clear identification: All messages identify the sending business
• Immediate opt-out processing: Opt-out requests are honored immediately
• Content monitoring: We monitor for spam patterns and prohibited content

User Responsibilities

As a TEAM8 user, you agree to:

• Only message individuals who are part of your workforce
• Ensure you have appropriate consent before adding team members
• Send only job-related, employment-related messages
• Respect all opt-out requests
• Not use TEAM8 for marketing or promotional purposes
• Maintain accurate records of your business relationships

Reporting Spam

If you receive unwanted messages sent through TEAM8, please report them to:

• Email: abuse@team8.co
• Include the message content, sender information, and your phone number

We investigate all spam reports and take appropriate action against violators.

Consequences of Violations

Users who violate this anti-spam policy may face:

• Immediate suspension of messaging privileges
• Account termination without refund
• Reporting to relevant authorities and carrier spam databases
• Legal action to recover damages

This policy describes how long we retain different types of data and how data is handled upon account termination.

Retention Periods

Account Deletion

When you request account deletion:

• Your account is immediately deactivated
• Personal data is deleted within 30 days
• Data required for legal compliance is retained for the mandated period
• Aggregated, anonymized data may be retained for analytics

Data Export

You may request an export of your data at any time by contacting support@team8.co. We will provide your data in a standard, machine-readable format within 30 days.

This notice supplements our Privacy Policy and applies to California residents, as required by the California Consumer Privacy Act (CCPA).

Categories of Information Collected

In the past 12 months, we have collected the following categories of personal information:

• Identifiers: Name, email address, phone number, IP address
• Commercial information: Records of services purchased, payment history
• Internet activity: Browsing history on our platform, feature usage
• Geolocation data: Approximate location from IP address; precise location for clock-in (with consent)
• Professional information: Employment-related data, job schedules, timesheets

Your Rights Under CCPA

California residents have the right to:

• Know what personal information we collect, use, and disclose
• Delete personal information we hold about you
• Opt-out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

Exercising Your Rights

To exercise your CCPA rights, contact us at:

• Email: privacy@team8.co
• We will verify your identity before processing requests
• Requests will be fulfilled within 45 days

Do Not Sell My Information

TEAM8 does not sell personal information to third parties. We have not sold personal information in the preceding 12 months.

For questions, concerns, or requests regarding these policies, please contact us:

We aim to respond to all inquiries within 2 business days.